Chatbots & Agent Orchestration

Overview

Designed and implemented intelligent chatbot systems with sophisticated conversation flows, external agent orchestration, and seamless fallback to human support when needed. These bots handle customer support, sales inquiries, and internal operations with high accuracy and user satisfaction.

Conversation Flow Design

User Intent Recognition

Natural language processing to understand user queries and route to appropriate handlers

Multi-Agent Orchestration

Coordinate multiple specialized agents for complex queries requiring different expertise

External API Integration

Call external services for data retrieval, transactions, and third-party integrations

Human Handoff

Intelligent escalation to human agents when confidence is low or explicit request is made

Key Capabilities

Multi-turn conversations
Context retention
Sentiment analysis
Multi-language support
Transaction handling
API orchestration
Fallback strategies
Analytics & insights

Performance Metrics

92%

User satisfaction

10k+

Conversations/month

85%

Resolution rate